ONLINE EDUCATION MANUAL
Owner Education Cover

Your World To Discover


Owner Education Cover

* Wyndham Vacation Resorts Asia Pacific and Wyndham Vacation Resorts locations (Affiliate Resorts), identified on the map above, are available through an exchange arrangement to all members of The Exchange Network (TEN). All WorldMark owners in good standing as of November 5, 2006, and all. TravelShare members in good standing will receive a complimentary membership in TEN.

Vacation Credits


Vacation credits signify your ownership in WorldMark, The Club. The extent of your club benefits and obligations are measured in units of vacation credits that you own. Credits are renewed annually in the amount owned on the first day of your anniversary month. For example, if you purchased 10,000 credits in March, every ensuing March 10,000 credits will be deposited in your account. If you upgrade (purchase additional credits after your original purchase), your anniversary month remains the same as the month of your original purchase.

The number of vacation credits needed to reserve a particular vacation will depend on the following major components:

The Season of the Year
High Season = Red
Mid Season = White
Low Season = Blue

NOTE: Seasons will vary year to year as the calendar changes. So it is possible to find that the same date you traveled in Red Season last year is in White Season this year. Be sure to consult the current year’s Daily Vacation Credit Values booklet.

Size of the Units


Unit Sizes



NOTE: Some units may have higher or lower occupancies, especially penthouse units. Ask the Vacation Planning Center about occupancy limits when booking your reservation. Remember that children of any age count as occupants.

The Day of the Week

Each day of the week has its own credit value. Generally speaking, you will find that Monday–Thursday will have one value, Friday and Saturday will have a little higher value and Sunday will fall in the middle.

The Resort Location

Each resort also has its own established credit values, although most are standard.

Guidelines for Using Vacation Credits


Red (High) Season
  • One week minimum stay if booked 91 days to 13 months in advance. Any day check-in available.
  • Less than a week can be booked 90 days or less in advance.

NOTE: The one week minimum may be booked at more than one resort. This is a “group” booking, and cancellations of or modifications to this type of reservation are unique—ask your Vacation Planning Counselor for information. Since a group reservation involves more than one credit reservation within the same anniversary year, housekeeping fees apply on each segment after the first reservation.

White and Blue (Mid and Low) Seasons
  • No minimum stay required except for weekends.
  • Can be booked 48 hours to 13 months in advance.
Weekend Only

When both Friday and Saturday nights are available, a two-night stay is required.
  • A “weekend only” reservation is for Friday and Saturday night only.
  • Any other combination of nights that includes a Friday or Saturday is not counted a “weekend only” reservation.
    For example, any of the following combinations of nights are not considered a “weekend only” reservation:
    Thu/Fri/Sat, Fri/Sat/Sun, Sat/Sun/Mon. Tip: If both Friday and Saturday are not available, you can book a Friday only or a Saturday only—and it’s not considered a “weekend only” stay!
NOTE: You may have as many credit reservations booked as you have vacation credits available. However, you may have only one “weekend only” reservation booked on credits “per each block of 5,000 credits owned at a time” (Section C #10 Club Guidelines). An owner of 6,000 credits may have one “weekend only” reservation at one time; an owner of 10,000 credits may have two. The rule does not limit how many “weekend only” reservations you make, it simply limits the number you can have booked at the same time. Once you have completed a “weekend only” reservation, you may book another.
Housekeeping Fees
  • Housekeeping fees are charged only on reservations made using vacation credits.
  • Free housekeeping services are issued annually based on the number of vacation credits you own. One free service is granted, along with your credits, on your anniversary month for each whole block of 10,000 credits owned. This means that owners with fewer than 20,000 credits are issued one free housekeeping service per year; owners with 20,000 - 29,000 credits are issued two.
  • Housekeeping services have expiration dates that match the award date of your annual credits. For example, if your annual credits and housekeeping services were awarded in June 2008, both would carry the expiration date of June 2010, 24 months later.
  • When you make a credit reservation, the oldest housekeeping service will be applied to it.
  • When all free services are gone, a housekeeping fee will be charged for each subsequent reservation.
  • Your free housekeeping services will be redeemed, or fees will be collected at the time the reservation is made.
  • The housekeeping fee is based on the size unit you book. Currently, the fees are:

Housekeeping fees

NOTE: Other unit sizes are available. For questions about housekeeping fees or free services, please contact Owner Services.

How to Use Your Vacation Credits


Reservations With Credits

  • Can be made as early as 13 months or as late as 48 hours prior to arrival date online. You can also book the same day but you would have to call the Vacation Planning Center instead of online booking.
  • Phone the Vacation Planning Center at 1-800-457-0103.
Monday—Friday: 6 a.m. – 9 p.m. (PT)
Saturday—Sunday: 6 a.m. – 5 p.m. (PT)
  • All locations and dates are available on a first-come, first-served basis.
  • The key is flexibility. Have several locations in mind when you call and book the one that is open.
Then…
  • If your first choice is not available, request to be waitlisted. Those owners on the waitlist will be phoned should there be a cancellation. If you booked an alternative, you can choose to accept the waitlisted reservation in its place. Please note that the waitlist cannot be used for Bonus Time.

Save Credits

Vacation credits that are unused at the end of your anniversary year will automatically carry over for one year. Once credits are deposited in your account, the credits have a two-year (24-month) life and will expire at the end of the second year.

Borrow Credits

Owners may use their current anniversary year's credits and then borrow their vacation credits (all of them or any portion of them) from the next year.

Booking Expiring Credits

Credits must be booked within 24 months of the anniversary month in which they were awarded. Suggestions for using expiring credits:

  • Book a reservation within WorldMark as much as 13 months beyond the expiration date of the expiring credits. Doing this gives you a useful life of 36 months total to book (24 months) and complete (up to 36 months) your travel from the award date of your credits.
  • Consider Space Banking (depositing) expiring credits with RCI. This will extend your window to book and complete your travel for another two years (24 months) from the date of the actual week deposited. Contact your WorldMark Vacation Planning center for details.

Cancellations

You may cancel without penalty (loss of credits) when you follow these guidelines:

Reservation made... Cancel no later than...
13 months to 91 days in advance 30 days prior to arrival
90 days to 15 days in advance 10 days prior to arrival
14 days to 48 hours in advance 48 hours prior to arrival
47 hours to 0 hours in advance No cancellations allowed
  • Cancellations outside of these guidelines will be penalized with a loss of credits to the extent another owner doesn’t book the space canceled.
  • Cancellations due to documented emergencies may be reviewed on a case-by-case basis.
  • Contact Owner Services with specific questions on cancellations.

Waitlist

There may be times when your first choice resort or timeframe is not available. While we encourage you to look at alternative locations and dates, an option that you may consider is the waitlist. WorldMark’s waitlist is very effective for obtaining reservations in hard to get places. An average of 40% of all reservations are eventually canceled, so the waitlist is an opportunity you definitely want to take advantage of! Below are some tips for using the waitlist. Give it a try—it really works!

  1. The waitlist is not available for Bonus Time.
  2. The waitlist is not a “confirmation” or guarantee of a reservation; it is simply an opportunity should space become available.
  3. ALL cancellations go to the waitlist requests first and are released to open inventory 15 minutes later only if no waitlist match was found.
  4. Waitlist for a specific time period. Typically this will be for “weeks” following the guidelines for booking credit reservations. You will be asked for the minimum number of nights you might be willing to take. This allows you to get the week if you want, or you might have the option of taking just two or three of the nights (this is called the “only space available” provision).
  5. If you are just looking for three days in Red Season, you will have to wait till 90 days or less before going on the waitlist. Prior to 90 days, you will receive a phone call or e-mail every time a full week becomes available.
  6. WorldMark will contact you by phone or email, by request, if space becomes available that matches your waitlist criteria.
  7. Once you’re notified that your waitlist has become available, you will have until the end of the following business day to contact the Vacation Planning Center before the space is released or is offered to the next person on the list.
  8. When giving a date range, specify what day of the week you prefer to check in.
  9. A waitlist request can be made for any time period up to a 90-day maximum. This allows you to waitlist a given month or the entire summer if you choose.
  10. The maximum number of waitlist requests allowed is eight.
  11. No waitlist requests are accepted or matched within 15 days of arrival (31 days for exotic resorts).
  12. “Where am I on the waitlist?” There are three levels of the waitlist and you will only be told what level you are on.
    LEVEL 1: Extremely good chance of getting your request.
    LEVEL 2: An OK, or about 50% possibility, of getting your request.
    LEVEL 3: Still possible, but you might want to add some alternate locations to the search or broaden your date range.
  13. Non-specific requests—date range for two weeks to 90 days—will not be given a level.Chances are good, though not guaranteed, that something will come up at one of your choices or during your date range.

Saving and Borrowing Credits

Saving and Borrowing Credits

  • To use this chart, fill in the blanks with the number of annual credits you own.

*Credits must be booked within 24 months of the anniversary month in which they were awarded and may be booked up to 13 months beyond their expiration date.

Time Frame for Booking or Canceling Reservations

All WorldMark units are available 13 months in advance. The V shape demonstrates how availability decreases as time-to-arrival approaches.

Time Frame for Booking or Canceling Reservations

Bonus Time

Bonus Time is a benefit exclusive to Premier Owners. Bonus Time usage does not affect the number of credits in your account and does not incur housekeeping fees. Through Bonus Time, unused units are made available to owners on a space-available basis, from one to four days at a time. The guidelines for Bonus Time are:

Reservations

  • May be made 14 days or less in advance.

Charges

  • Paid when the reservation is made. The current charge is 4.8 cents per credit—multiply the credit value per day times .048 to calculate your fee. There is a minimum charge of $30 per night.

Limits

  • Owners are limited to one Bonus Time “weekend only” reservation per calendar quarter for each block of 10,000 credits owned. Owners of 6,000—19,999 credits may have one weekend only reservation per calendar quarter; owners of 20,000—29,999 credits may have two; etc.
  • Weekends require a two-night stay for all seasons when both Friday and Saturday nights are available.

Note: Any other combination of days that includes a Friday or Saturday night is not considered a “weekend only” reservation. For example, any of the following combination of nights is not considered “weekend only” use: Thu/Fri/Sat, Fri/Sat/ Sun, Sat/Sun/Mon, Friday only or Saturday only.

Unlimited Midweek Usage

  • Owners can book an unlimited number of Sunday-Thursday Bonus Time reservations. However, Bonus Time reservations are limited to one at a time. In other words, you cannot book another Bonus Time reservation until the current reservation has been completed (or used).
  • If you book four continuous nights (with no break between nights), you can book each of the four nights at a different resort. This is helpful when getting from point A (i.e. Washington) to point B (i.e. California). This is considered one reservation (or "group" booking) rather than four separate reservations.

Note: There is a 48-hour window prior to arrival in which some rules do not apply. For instance, you could be on vacation, call the Vacation Planning Center 48 hours prior to your departure, and book another reservation at the same resort or at another resort on your way home. This 48-hour window applies to guidelines on length of stay and number of reservations, whether using credits or Bonus Time.

Making Bonus Time Reservations

  • 14 days or less prior to your projected arrival date, phone the Vacation Planning Center at 1-800-457-0103 during the following hours:
  • Monday—Friday: 6 a.m. – 9 p.m. (PT)
    Saturday—Sunday: 6 a.m. – 5 p.m. (PT)
  • Bonus Time reservations can also be booked online for check in 48 hours prior to arrival to 14 days.
  • Give them an idea of where you want to go and be flexible.
  • Call 14 days prior to your projected arrival date to maximize the likelihood of successfully securing a reservation. If the space is not available, don’t give up. Call back often, as reservations change all the time.
  • Have your MasterCard, Visa, American Express or Discover card number ready for immediate confirmation. MasterCard or Visa debit cards are also accepted. If you don’t have a card, you can send a check via overnight mail.
  • Cancellations without penalty for Bonus Time must be made no less than 48 hours prior to your arrival date. (The penalty for canceling under 48 hours will be loss of money for canceled rooms that are not re-booked by other owners.)

Making Bonus Time Reservations

Exotic Bonus Time

Exotic Bonus Time is designed to fill unbooked units in resort destinations where WorldMark by Wyndham does not have a sales presence that targets the local drive-to market (currently these are Hawaii, Fiji and Coral Baja, Mexico). This gives owners an extended booking window on resorts in those locations. The guidelines for Exotic Bonus Time are:

Reservations

  • 30 days or less in advance. Phone the Vacation Planning Center at 1-800-457-0103.

Since regular Bonus Time rules do not apply, you can...

  • Book an entire week if space is available
  • Book more than one unit at a time
  • Book at more than one location
  • Book guests 30 days in advance

Cost

  • Same as regular Bonus Time—4.6 cents per credit with a $30 per night minimum.

Cancellations

  • 48 hours from time of booking.

NOTE: Resorts that are considered “exotic” are subject to change. For example, if WorldMark by Wyndham were to establish a sales site in Hawaii or Mexico, the resorts there might be dropped from this program. However, others might be added as new exotic resorts come into the system. (La Paloma in Rosarito Beach, Mexico, is NOT considered an exotic location, as it falls in the drive-to market for Southern California.)

Inventory Specials

What is an Inventory Special? It’s a lot like Bonus Time, only better since many regular Bonus Time rules do not apply!

Inventory Specials are offered at resorts where WorldMark inventory data indicates a high likelihood that many units will go unoccupied. To help fill those units, WorldMark offers owners the opportunity to book them at Bonus Time rates but instead of just 14 days, these can be booked up to 60 days in advance. Where can you find out about Inventory Specials? In your Destinations magazine. Each month selected resorts are offered listed in the Inventory Specials column.

You can also find the Inventory Specials list on the WorldMark Web site: www.worldmarktheclub.com. Click on "Inventory Specials" on the left side of any page. Inventory Specials are reserved on a first-come, first-served basis, based on availability and the following guidelines:

  • Inventory Specials are typically offered for mid-week only stays (Sunday–Thursday), but sometimes they include weekends (Friday and Saturday).
  • These reservations may be booked up to 60 days in advance or as advertised.
  • Specials are announced when available for specific resorts during specific months only.
  • You may book up to a maximum of 30 consecutive nights if available.
  • You may book more than one unit up to a maximum of 30% of resort units.
  • You may book units for guest use.
  • You may have more than one reservation at a time.
  • All holidays are excluded.
  • Charge is 4.6 cents per credit value for nights booked with a $30 minimum per night.
  • Inventory Specials can be waitlisted.
  • Regular credit reservations guidelines apply to cancellations.

Important Contact Information


WorldMark Reservations and Out of Network Offers
Toll-Free: 1-800-457-0103 • Seattle Area: 425-498-1950
Spanish line: 1-800-859-7898 • Fax: 425-498-1960
Hours of Operation:
Mon–Fri: 6 a.m. – 9 p.m.; Sat–Sun: 6 a.m. – 5 p.m. (Pacific Time)

Owner Services
Toll-Free: 1-888-648-7363 • Seattle Area: 425-498-1950
Fax: 425-498-1970
E-mail: ownersupport@worldmarktheclub.com
Hours of Operation:
Mon–Fri: 8 a.m. – 6 p.m.; Sat–Sun 8 a.m. - 5 p.m. (Pacific Time)

WorldMark by Wyndham Travel
Toll-Free: 1-800-953-5511 • Seattle Area: 425-498-1950
Fax: 425-498-1958
E-mail: twtravel@wyndhamvo.com
Hours of Operation:
Mon–Fri: 8 a.m. – 8 p.m.; Saturday: 9 a.m. – 4 p.m. (Pacific Time)
Closed Sunday

WorldMark by Wyndham Corporate Office
For questions about marketing certificates call
Toll-Free: 1-800-722-3487 • Seattle Area: 425-498-2500
Fax: 425-498-3051
Hours of Operation:
Mon–Fri: 7:30 a.m. – 5:30 p.m. (Pacific Time)

Loan Servicing
For questions about contracts, maintenance dues or pay by phone
Toll-Free: 1-800-779-0760 • Fax: 425-818-7010
Hours of Operation:
Mon–Fri: 8 a.m. – 5 p.m. (Pacific Time)

Friends First
Toll-Free: 1-877-773-7436 • Fax: 1-877-773-7735
E-mail: friendsfirst@worldmarktheclub.com
Online: www.worldmarktheclub.com/friendsfirst

RCI®
1-800-585-4833

For Gold, or TravelShare Elite Level Members
Please reference the back of your card for your exclusive reservation telephone number

WorldMark® & RCI® Exchange Partnership Reference Guide


RCI, LLC (RCI), the world’s largest exchange company, is WorldMark by Wyndham’s primary worldwide exchange provider. Through this affiliation, WorldMark, The Club owners have access to more than 3,700 resorts in over 100 countries around the world.

WorldMark Credit Exchange Values
These exchange values are subject to change at the discretion of the Club.
An Instant Exchange is any exchange requested and confirmed 45 days or less in advance of your desired travel date.
(Availability is limited).

RCI Weeks
When WorldMark owners exchange their credits for vacations through RCI, they must exchange for a full seven days. Check-in is typically Friday, Saturday or Sunday afternoon.

Confirm First
WorldMark’s unique credit-based system allows owners to request and confirm an exchange reservation with RCI before any credits are deducted from their accounts.

Instant Exchange
With Instant Exchange, just 4,000 WorldMark vacation credits are necessary for a one-week exchange, regardless of the location, season or size unit. Instant Exchange opportunities are offered at select RCI resorts, and the exchange must be requested and confirmed within 45 days of travel.

Exchange Fees
In addition to the use of WorldMark vacation credits, there is a fee associated with each exchange transaction. When making an exchange reservation, the exchange fee is $164 USD / $173 CAN for domestic resort destinations and $199 USD / $210 CAN for international resort destinations (fees as of October 2007).

Housekeeping Fee
When you confirm an exchange, WorldMark deposits the equivalent of one week into RCI’s system. (Any housekeeping fees necessary for that week will be your responsibility).

Space Bank
Depositing a week (space banking) is still available and may be used to extend the use of expiring credits.

How To Exchange
Step 1. Browse through the Directory to discover where and when you’d like to travel. Remember that WorldMark owners can request an RCI exchange up to two years in advance.

Step 2. Call WorldMark’s exclusive WorldMark/RCI Service Line at 1-800-585-4833. To help make the exchange request as smooth as possible, please have the following information available:

  • RCI membership number
  • Name of preferred resort
  • Desired date and day to start vacation
  • Required size of unit
Step 3. Confirm your exchange. You have up to 24 hours after finding a match to confirm your RCI exchange.

Once you’ve confirmed it, your WorldMark vacation credits will be deducted from your account.

Guest Certificates
WorldMark owners can share the fun of resort vacationing with friends, business associates or family members — all they need to do is confirm an exchange, pay the exchange fee and purchase a separate RCI Guest Certificate. Guest Certificate fees are currently $59 USD or $62 CAN (fees as of October 2007).

Glossary of Terms

CONFIRMATIONS

Vacation Confirmation: The document owners receive via U.S. mail whenever they make a WorldMark resort reservation. A reservation confirmation at one of WorldMark’s resorts includes: date of check-in, checkout, number of credits used, vacation credit balance, cancellation date and other pertinent information. A confirmation will also be received whenever using credits for merchandise in the WorldMark retail Web site.

E-booking Confirmation: A vacation confirmation for reservations made via e-booking that will be e-mailed to you rather than mailed to your home.


CREDITS AND TYPES OF WORLDMARK OWNERSHIPS

Bonus/Matching Credits: One-time-use credits awarded to an owner as an incentive from WorldMark by Wyndham from a variety of sources such as the Friends First program, upgrades, or sales that are good for one year from date entered into owner’s account.

FAX Credits: Owner credits that are given up for Out of Network offerings. FAX credits are available for owners to purchase and are one-time-use credits.

Vacation Credits Owned:: The total number of vacation credits originally purchased or later upgraded to, that are deposited into your account on an annual basis.

Vacation Credits Available:: TThe total number of vacation credits available to use in an owner’s account, whether saved or borrowed.

Premier Ownership:: Owner owns vacation credits in perpetuity and includes the use of Bonus Time.

Standard Ownership:: Owner owns vacation credits for 40 years only and does not include the use of Bonus Time.

DEPOSITS

Credit Card Imprint: Credit card imprint or cash deposit may be required for miscellaneous room charges at some WorldMark resorts where services may be charged to your room, and at most of the WorldMark associate and affiliate resorts or hotels.

OCCUPANCY

Maximum Occupancy Limit: The total number of people, including children, that may occupy a unit. Privacy: The term privacy simply means you have access to a bathroom without having to walk through someone else’s sleeping area. Used at some WorldMark resorts.

Private Occupancy Limit: Number of people a unit will occupy allowing for two people per separate sleeping area with private access (privacy) to a bathroom. Typically used by our exchange partner and shown as 4/2, 6/4, 6/6 or other combinations. First number indicates maximum allowed. Second number indicates privacy for that unit.

PUBLICATIONS

Daily Vacation Credit Guide:Published annually for WorldMark owners as an update to the WorldMark Resort Directory. The DVCG includes basic resort amenities and features, and credit values for each resort and typically is included as in insert in the February issue of Destinations.

Destinations: Monthly magazine (excluding January) published exclusively for WorldMark owners. Contains resort information, construction updates, WorldMark by Wyndham Travel offers, specials, activities and program information, owner feedback, and periodic owner contests.

WorldMark Resort Directory:Published exclusively for owners at point of sales. The directory includes information on how to book reservations, amenities for each resort, and credit values and seasons for each resort.

TYPES OF RESERVATIONS

Bonus/Matching Credit: Reservation made using one-time use incentive credits that were awarded to an owner by Trendwest. Bonus Credits are good for one year.

Bonus Time: Reservation made 14 days or less in advance that is purchased at the current rate of 4.6 cents per credit with a minimum $30 per night fee.

Credit: Any reservation using credits within the WorldMark resort network.

Combination: Any reservation using a combination of credits and cash or Bonus Time and credits.

Developer Specials: Reservation for inventory offered by WorldMark by Wyndham. Developer inventory that has not been deeded to WorldMark yet and is made available to owners for booking on a space available basis. These specials are offered at the sole discretion of Wyndham for a short period of time. Typically offered at the minimum equivalent of Bonus Time rates or higher.

Exotic Bonus Time: Reservation booked at specified exotic locations outside of normal Bonus Time guidelines. Made 30 days or less in advance.

FAX Credit: A reservation completed using the pool of credits created when owners gave up their credits for outside exchange opportunities. All FAX credits are booked according to normal credit usage guidelines, and are cash transactions and one-time-use credits.

Fractional: Reservation made into a fractional unit (Residence Club) that are sometimes available for owners to book through WorldMark.

Grouped Reservations: Consist of two or more consecutive reservations (segments), at least one of which is in Red Season, that are linked together so that the grouped segments comply with the seven-night minimum stay requirement for a Red Season reservation. The individual segments can be at a single, or at multiple resorts. Additional segments can continue to be added to a Grouped Reservation until the total of all segments exceeds 14 nights, at which point no more segments can be added to the Grouped Reservation. Any further nights need to be booked as a separate reservation in compliance with the Guidelines.

Inventory Special: Specials offered by WorldMark at Bonus Time rates on a space available basis at select resorts where vacancy rates are high in an effort to fill these otherwise unused condominiums. Reservations can be made up to 60 days in advance or as advertised.

Only Space Available (OSA): Reservations made when no other inventory in the size unit you are requesting is available. Used most often to book Red Season further than 90 days in advance when the required one-week stay is not available, or booking a single Friday or Saturday night when both nights are not available to meet the “weekend only” rule. OSA requires you to book ALL of the nights that are available.

Trade Credit: Reservation made using one-time-use credits that can be used in conjunction with vacation credits or alone for vacations and are good for one year from the actual date of the week banked.

TOT: Transient Occupancy Tax collected at the time a reservation is booked for some resort stays as state, and local municipality laws require.

UNIT DESCRIPTIONS

Compact: Size or configuration of unit designed for lower occupancy (i.e., two-bedroom unit sleeps four, or one-bedroom units sleeps two). Units may have washer and dryer, common laundry facilities or no laundry.

Chalet/Cabin/Cottage: These units are typically stand-alone individual buildings.

Hotel: Typically located in urban areas, these units are smaller than WorldMark condominiums. Room configurations resemble hotel rooms with small seating areas. Unit amenities may be limited, with no washer/dryers.

Studio: Studios have limited cooking facilities, with small or no dining area. Some offer washer and dryer in unit, common laundry facilities or no laundry.

Suite: Suites are similar to a studio and generally offer limited or no dining area. These units may or may not offer higher occupancy, have washer and dryer in unit, common laundry facilities or no laundry.

Deluxe: Deluxe units indicate “something special.” The unit may be larger than a typical WorldMark unit, may have a better location within the resort or may have additional amenities. Does not provide for higher occupancy.

Plus: Extra sleeping area provides for higher occupancy. Unit may have an extra sleeping area or two beds may be provided within the same room.

Penthouse: Spacious units that are enhanced with special amenities such as china, crystal and silver. Most have either an indoor or outdoor spa. Some penthouses have a lower occupancy limits than typical WorldMark units with the same number of bedrooms. Penthouse units may also be located on any floor including the ground level.

Presidential Penthouse: Extra spacious units enhanced with luxury amenities, including granite countertops, wide-open spaces, slate entries.

Full Kitchen Includes normal refrigerator, sink, stove with oven, blender, microwave, dishwasher, coffee maker, and toaster. Cooking utensils and dishware provided for occupancy of the particular size unit reserved.

Mini Kitchen: Includes same basic appliances as a full kitchen, but may be smaller than standard. Rather than a stove, unit may only provide a two-burner cook top with no oven and/or a microwave only, or may not have a dishwasher.

Partial or Kitchenette: Unit may have small refrigerator, microwave, coffee maker, dishware and/or disposable dishware. May or may not feature sink.

No Kitchen: No cooking facility, but may have coffee maker and/or microwave only.

Special Needs: Units equipped for guests with special needs are indicated by the presence of international accessibility symbol in the resort directory and Daily Credit Value Guide. These units may not be fully compliant with ADA standards but are usually wheelchair accessible. In the future, we will be adding additional icons and definitions to describe more accurately what we have always simply referred to as “special needs” units. For in-depth accessibility information on a per resort basis, visit www.worldmarktheclub.com/specialneeds.

ADA Compliance Kits: At all WorldMark-managed properties, ADA compliance kits are available to owners upon request at the front desk of the resort. The kit includes an Access 3 alarm lock, bed shaker, visual smoke detector, door knock signaler and telephone amplifier.


WEB SERVICES

E-booking WorldMark reservations made online at www.worldmarktheclub.com Owner must be registered and sign in to be able to use this function.

WorldMark Vacant Night Grid

WorldMark North America Resorts Vacant Night Report


  • Numbers listed under each month are total units vacant for that particular month.
  • The column next to month marked wekend shows how many nights out of the monthly total were actual vacant weekend nights.
January—June 2007 July—December 2007

WorldMark South Pacific Club Resorts Vacant Night Report


  • Numbers listed under each month are total units vacant for that particular month.
  • The column next to month marked wekend shows how many nights out of the monthly total were actual vacant weekend nights.
January—June 2007 July—December 2007

WorldMark Unit Breakdown



WorldMark Club Guidelines

These WorldMark, The Club Guidelines amended and restated as of January 1, 2008, are the official Club operating Rules. They have been established for the benefit of all Owners of WorldMark, The Club (Club) Vacation Credits, pursuant to and subject to the WorldMark Vacation Ownership Program (Program) as described and established in the Declaration and Bylaws of the Club. If there is any conflict between the Declaration or Bylaws, and the Guidelines; the Declaration, the Bylaws and then the Guidelines shall control, in that order.

SECTION A — DEFINITIONS

  1. Owner, WorldMark Owner, Club Owner or Owner of Record shall mean any person who has signed a Vacation Owner Agreement for the purchase of WorldMark, The Club Vacation Credits. An Owner’s level of ownership and usage rights in The Club is determined by the number of vacation credits purchased. Being a family member of an Owner, or living in the same residence as an Owner, does not result in any Owner rights, and any usage by such persons shall be done under the Guest Guidelines. An Owner does not have any ownership and usage rights in WorldMark South Pacific except for usage rights in accordance with the Reciprocal Exchange Agreement (REA) between WorldMark, The Club and WorldMark South Pacific. All other terms in these Guidelines shall have the same meaning as set forth in the Declaration, unless the context otherwise requires. In the event of variations in Guidelines, reservations booked under the REA will be governed by the Guidelines of the Host Owner’s Club.
  2. Guest is any person who is not an Owner and who is allowed overnight use of Club Property through the rights of an Owner, as may be allowed under the Club Guest Guidelines.
  3. Daily Vacation Credit Values is a separate printed document constituting part of these Guidelines. This document is the schedule of how many Vacation Credits are required for staying in each Club Unit on a daily, weekly, and seasonal basis, and a schedule of the seasons assigned to each Unit. Red is for the high-demand period, White is for the mid-demand period and Blue is for the low-demand period.
  4. Premier Vacation Credits are Vacation Credits that have a perpetual life and that include the use of Bonus Time. The usage value of these Vacation Credits renews annually on the first day of the anniversary month of their purchase. These Vacation Credits are transferable, subject to the terms of the Vacation Owner Agreement.
  5. Standard Vacation Credits are Vacation Credits that have a 40-year life and that do not include the use of Bonus Time. The usage value of these Vacation Credits renews annually on the first day of the anniversary month of their purchase. These Vacation Credits are transferable, subject to the terms of the Vacation Owner Agreement.
  6. Weekend Only Reservation is a two-night, Friday and Saturday night reservation. Any other combination of nights shall not be considered a Weekend Only reservation.
  7. Vacation Credits Owned are the total number of Vacation Credits purchased, which are renewed annually.
  8. Vacation Credits Available are the total number of Vacation Credits available for use in an Owner’s account, whether saved or borrowed. All other terms in these Guidelines shall have the same meaning as set forth in the Declaration, unless the context otherwise requires.
  9. Assigned Vacation Credits are a one-time assignment by gift, rental or otherwise of Vacation Credit use rights by the Owner of Record to another Owner, and do not constitute a transfer of ownership.
  10. Grouped Reservations> consist of two or more consecutive reservations (segments), at least one of which is in Red Season, that are linked together so that the grouped segments comply with the seven-night minimum stay requirement for a Red Season reservation. The individual segments can be at a single, or at multiple resorts. Additional segments can continue to be added to a Grouped Reservation until the total of all segments exceeds 14 nights, at which point no more segments can be added to the Grouped Reservation. Any further nights need to be booked as a separate reservation in compliance with the Guidelines.

SECTION B — TYPES OF RESERVATIONS

  1. Vacation Credit Reservations. Owners have the right to reserve time for occupancy in Club Units and under the terms of the REA to the extent allowed by the use of an Owner’s Vacation Credits, subject to these Guidelines and the availability of Units.
  2. Bonus Time ReservationsOwners of Premier Vacation Credits have the right to reserve time for occupancy in the Club Units, subject to these Guidelines and the availability of Units by prepayment of the Bonus Time use fee. Club owners do not have any rights to reserve Bonus Time under the REA.

SECTION C — RESERVATIONS

  1. Reservation Booking Order. Requests for reservations will be honored on a first-come, first-served basis by calling 1.800.457.0103 during regular Club business hours, which are currently Monday through Friday, 6:00 a.m. to 9:00 p.m., Saturday and Sunday, 6:00 a.m. to 5:00 p.m., or by fax to 425.498.1960. Reservations may also be made online daily between the hours of 6:00 a.m. and 11:30 p.m. All hours stated are PST/PDT.
  2. Reservation Booking Method. It is recommended that all reservations be booked online or by telephone. Reservation requests by letter, fax, or e-mail will be accepted, but the Club will not be responsible for lost documents or timeliness of bookings.
  3. Qualification for Making a Reservation. Reservations may be made only by an Owner of Record, and only by using one’s own Vacation Credit account. The Club will not be responsible for conflicting reservations and cancellations of co-owners of Vacation Credits. If such conflict occurs, the Club reserves the right to suspend any usage of the Owner account until the Owners have resolved their conflict in writing to the Club, signed by both Owners.
  4. Qualification for Using a Club Unit. Only the Owners and Guests of Owners can use a Club Unit. No one under the age of 18 will be allowed to use a Club Unit without parental supervision.
  5. Time Frame for Making a Reservation. Vacation Credit reservations may be made up to 13 months before the first day of the reserved period, and may extend beyond 13 months if the stay is continuous and uninterrupted. Vacation Credit reservations under the REA may be made up to 11 months before the first day of the reserved period, and may extend beyond 11 months if the stay is continuous and uninterrupted. Bonus Time reservations may be made up to 14 days before the first day of the reservation period. When a Bonus Time reservation is for a Guest to occupy the Unit without the presence of the Owner for any days of the reserved period, then the reservation must not be made until five (5) days before the first day of the reserved period.
  6. Unit Assignment. Units are assigned based on the time of reservation, not on the time of check-in. Assignments are determined by the computer system so that stay opportunities for all Owners are maximized. At some Resorts, Units with special features, such as views, may be ranked in the computer so that earlier reservations have priority of assignment. Any priority of assignment that might be given for special features is based on the time of the reservation, not on the time of check-in. Special requests can be accepted with medical documentation.
  7. Last 48 Hour Exemptions. To provide Owners with maximum opportunity for usage and to minimize vacancies, any Club Units that have not been reserved at least 48 hours (two days) before use shall be open for reservations, which will be exempt from the following Guidelines:
    • Section C, No. 8: Length of Stay Requirements
    • Section C, No. 10: Number of Vacation Credit Reservations
    • Section C, No. 11: Number of Bonus Time Reservations
  8. Length of Stay Requirements.
    1. There is a minimum seven-consecutive night stay, which may be split between two or more Resorts, defined as a Grouped Reservation, required during Red Season for any reservation booked more than 90 days before use. Unless otherwise required, there is no minimum number of nights in each reservation segment.
    2. A seven-night minimum stay that has been split between resorts will result in additional housekeeping fees at subsequent resorts.
    3. Cancellation of a single segment of a Grouped Reservation will result in the cancellation of the entire reservation.
    4. There is a two-night minimum stay required on Weekend Only reservations when both Friday and Saturday night are available.
    5. There is a four-night maximum stay for each Bonus Time reservation, though a Bonus Time reservation may be combined with a Vacation Credit reservation, providing all Guidelines for making a Bonus Time reservation are met.
    • Exception to the Red Season Length of Stay Requirement. In the event that seven-consecutive nights are not available in the unit size requested, a reservation may be made for all the remaining nights in the respective unit size more than 90 days in advance of the use date, provided that all the available nights are booked.
  9. Borrowing Vacation Credits. An Owner may, in their current anniversary year, use Vacation Credits from their following anniversary year.
  10. Number of Vacation Credit Reservations. An Owner may have and use as many Vacation Credit reservations as may be possible with the number of Vacation Credits the Owner has available; provided that an Owner may have only one Weekend Only reservation at a time for each block of 5,000 Vacation Credits Owned.
  11. Number of Bonus Time Reservations. An Owner may use as many Bonus Time reservations as possible within the following limitations. An Owner may have only one Bonus Time reservation until the reservation has been completed. If the Bonus Time vacation plan is to stay at more than one Club Resort, then the Owner may make the number of reservations needed, provided the combination of these reservations is for consecutive nights, and that the Bonus Time does not exceed four (4) nights. An Owner with 6,000 through 19,000 Vacation Credits may use only one Weekend Only Bonus Time reservation each calendar quarter. Owners with 20,000 through 29,000 Vacation Credits shall be entitled to two (2) Weekend Only reservations. One Weekend Only Bonus Time reservation shall be added for each additional block of 10,000 Vacation Credits owned by an Owner.
  12. Guest Use. Any non-owner use, whether by rental or gift, is considered Guest usage by the definition given above in Section A.2. The Owner making the reservation is responsible for Guest behavior, charges resulting from Guest usage and Guest compliance with all applicable Club Guidelines and Restrictions. The Owner does not have to be present during Guest usage of Vacation Credits. However, the Owner does have to be present during the Guest usage of Bonus Time, unless the reservation is made no earlier than five (5) days before the first day of the reserved period. An Owner may charge a Guest for use of Vacation Credits in whatever amount the Owner chooses, but may charge Guests for Bonus Time usage in only the actual cost of Bonus Time. Owners shall not charge any fee in cases where rental is prohibited by local law or restriction, or in cases that the Club Board determines are not in the best interest of the Club.
  13. Day Use Prohibited. Only those persons who are occupying Units may use Resort facilities, except that occupants may have daytime Guests within the occupancy limit allowed for the occupant’s Unit.
  14. Bonus Time Fee. Use of Bonus Time shall be subject to the prepayment of a Bonus Time fee instead of any Vacation Credit or housekeeping charge. The amount of the fee shall be determined by the Club Board, and is currently $.048 cents per Vacation Credit that would be required under a Vacation Credit reservation, with a minimum of $30.00 USD for each night reserved.
  15. Annual Housekeeping Fee As provided in the Owner’s Vacation Owner Agreement, the Owner’s Vacation Credit use will be allowed one free housekeeping service each anniversary year for each block of 10,000 Vacation Credits owned. The free housekeeping service will occur at the end of the first continuous Vacation Credit stay at one resort.
  16. Additional Housekeeping Fees. Further Vacation Credit use in the same anniversary year shall be subject to a housekeeping fee per stay as may be determined by the Club Board. Housekeeping service occurs at the end of each continuous Vacation Credit stay at one resort.
  17. Optional Housekeeping Service and Fees. During any stay, an Owner may obtain optional housekeeping services, at the noted fees, by contacting the front desk at the resort.
    Housekeeping Fees Effective January 1, 2008:
    Studio Hotel*............................ $42.00 2 Bedroom Chalet................ $76.00
    1 Bedroom Hotel*......................$55.00 3 Bedroom Chalet.................$84.00
    2 Bedroom Hotel*......................$63.00 2 Bedroom Penthouse...........$90.00
    Studio.......................................$48.00 3 Bedroom Penthouse ........$104.00
    1 Bedroom................................$63.00 4 Bedroom Penthouse ........$118.00
    2 Bedroom............................... $70.00 3 Bedroom Presidential .......$104.00
    3 Bedroom............................... $76.00 4 Bedroom Presidential .......$118.00
    *NOTE: “Hotel” term indicates limited kitchen facilities.
    (All fees and taxes in U.S. dollars and shall be prepaid at the time of reservation.)
  18. Civil Taxes. Owners are responsible for any civil taxes related to their usage of Club Units, such as sales tax or transient occupancy tax. Taxes shall be prepaid at the time of the reservation.
  19. Confirmation. All reservations must be confirmed by the Club in writing or by fax, and a reservation number assigned before it is valid. This reservation confirmation must be presented at the time of check-in at the Resort. The confirmation will state the number of Vacation Credits charged for the reservation, and the Owner’s Vacation Credit balance for the remaining annual period. If a reservation confirmation is not promptly received, the Owner should call the Vacation Planning Center. The Owner is responsible to verify correctness of the reservation upon receipt of the confirmation and immediately notify the Club Vacation Planning Center of any errors. The Club does not guarantee any reservation other than that confirmed on the printed confirmation.
  20. Cancellation. It is recommended that all cancellations be made online between 6:00 a.m. and 11:30 p.m. daily or by telephone by calling 1.800.457.0103 during regular business hours. The Club will not be responsible for lost documents or timeliness of bookings when done by letter, fax, or e-mail. Owners may cancel reservations without penalty by giving written, telephone or fax notice within the following periods:
    Reservation made... Cancel no later than...
    91 days to 13 months in advance 30 days prior to arrival
    15 days to 90 days in advance 10 days prior to arrival
    48 hours to 14 days in advance 48 hours prior to arrival
    0 hours to 47 hours in advance No cancellations allowed

    If cancelled in less than the required number of days, the Owner will be charged the applicable number of Vacation Credits and/or Bonus Time fees for that use to the extent that other Owners cannot use the same period. After check-in, there is no refund of Credits or Bonus Time fees in the event of an early checkout regardless if another Owner occupies the remaining reserved period.
    Cancellations must be received by calling 1.800.457.0103 during business hours Monday through Friday, 6 a.m. to 9 p.m., Saturdays and Sundays, 6 a.m. to 5 p.m., or by fax to 425.498.3676. These hours are subject to change, and notice is provided via the Owner newsletter publication.
    There will be a 48-hour waiting period between a cancellation and a new reservation whenever the following occurs:

    1. The Owner is cancelling a one-week reservation in Red Season and then requests to rebook the same reservation for less than a week within 90 days or less of occupancy;
    2. The Owner is cancelling a Vacation Credit reservation and then requests to rebook that reservation as a Bonus Time reservation;
    3. The Owner is cancelling a regular Bonus Time reservation and then requests to rebook that reservation as a Guest-only reservation within five (5) days of use; or
    4. The Owner is requesting a revision to an existing reservation and the revised arrival date was not within the Guidelines on the original date of booking.

  21. Delinquency. No reservation request will be confirmed if you are delinquent in the payment of any amount owed to the Club under the Program or owed on your Ownership Agreement for purchase of Club Vacation Credits.
  22. Unused Vacation Credits Carry Over. Vacation Credits that are unused at the end of an Anniversary Year will automatically carry over for use in the following year, and will expire at the end of that Year. Usage will be charged first against any carryover Vacation Credits, and then against the current year’s Vacation Credits.

SECTION D — USING CLUB PROPERTIES

  1. Registration. Generally check-in shall be 4:00 p.m. or later and shall require a confirmation and ID, and checkout shall be 12:00 noon or earlier. Check-in/check-out times may vary from Resort to Resort. Confirmation packets give notification of these times for the particular Resort where the Owner has made a reservation.
  2. Occupancy Limits. The number of persons, including children of any age, which may occupy a Unit is as follows:
    Studio ............................2 Persons Three Bedroom Penthouse ... 6 Persons
    One Bedroom ............................4 Persons Four Bedroom Penthouse ..... 8 Persons
    Two Bedroom ............................6 Persons Two Bedroom Presidential.... 4 Persons
    Three Bedroom ........................8 Persons Three Bedroom Presidential ..6 Persons
    Two Bedroom Penthouse .........6 Persons Four Bedroom Presidential.....8 Persons

    Certain other types of Units will vary in occupancy limits from Resort to Resort. Vacation counselors will advise of these occupancy limits at the time of making the reservation. Club occupancy limits will be enforced. Owners checking into a Resort with more persons in their party than the reserved Unit occupancy limit will be given the opportunity to reserve a larger or additional Unit, if available, to reduce the number of persons in their party, or if necessary, to vacate.
  3. Care of Units. The Owner is responsible for any damage or loss of furnishings that might occur during occupancy by an Owner or an Owner’s Guest.
  4. Inventory. In each Unit there is an inventory list of major items. The occupant should report any missing items, or damage noticed in the assigned Unit to the Manager as soon as possible after check-in. During the four-hour maintenance period after each occupancy, an inspection of the Unit, its furnishings and equipment will be conducted.
  5. Charges. Charges for any missing items, damage during occupancy, excessive cleaning requirement or charges for any unpaid services will be billed to the Owner. Nonpayment of such charges will be cause for suspension of reservation and occupancy privileges until paid in full.
  6. Modifications No structural changes, reorganization or removal of furniture, wall hangings, floor coverings, or redecorating of any type within the Units or other areas of the Property are permitted.
  7. Specific Resort Rules. The Club may establish and post specific rules related to the orderly management of each Resort.
  8. Conduct. Owners and Guests shall respect all other Owners and Guests as well as Club Property by reasonable behavior in respect to noise, usage of Resort facilities, and other matters relating to an orderly use of the Resort.
  9. Smoking. WorldMark units are smoke free. Smoking is prohibited in the units, but allowed in the common areas and on the unit decks or patios.
  10. Animals. No animals or pets may be brought onto any of the Resort properties, including in any type of vehicle.
  11. Barbecuing. Barbecuing may be done only in designated areas.
  12. Clothes Drying. Towels, bathing suits and other items may not be left on patios or railings so as to be visible from other dwelling units or Common Areas.
  13. Children. Parents are responsible for the conduct of their children. Children are expected to play and behave in a manner that does not create any undue disturbance to the vacation enjoyment of other Owners or cause damage to property. Children twelve years of age or younger cannot be left alone without the direct supervision of someone who is at least thirteen years of age or older.
  14. Personal Property Neither Club Management nor the Club are responsible for any belongings left by Owners or Guests. Owners or Guests are responsible for removing all non-Club personal property from the Unit prior to checkout. Except in areas that may be designated for such purpose by the Manager (for example, storage lockers), neither Owners nor Guests may keep personal property on the Resort other than in the Unit during occupancy.
  15. Signs No sign, advertisement, notice or other lettering shall be exhibited, displayed, inscribed, painted or affixed to or on any part of the Property without written permission from the Club.
  16. Failure to Vacate. If the Owners or Guests fails to vacate a Unit by checkout time of the last day of the reserved period of occupancy, the Owner will be subject to the repayment of all costs incurred by the Club and other Owners, and other consequences.

SECTION E — ADMINISTRATION

  1. Single Residence Ownership. Club ownership is designed for use by Owners who live in the same residence, and Owners who sign the same Vacation Owner Agreement must meet that requirement. This does not prohibit Guest usage by persons living in other residences.
  2. Maintenance Period. The Club shall reserve seven (7) nights and days, not necessarily consecutive, during each calendar year as a maintenance period for each Unit during which period the Club shall maintain, refurbish and repair the Unit as necessary. The Club shall determine from time to time which days and nights will constitute the maintenance period for each Unit. No reservations for a Unit shall be accepted during this maintenance period.
  3. Entry. The Manager has a pass key to all rooms. In case of emergency, the Manager or the Manager’s staff person may enter a Unit and shall notify occupant, as soon as reasonably possible, of the reason for such entry.
  4. Renting by the Club If it is in the best interest of the Club and in compliance with local laws and restrictions, the Club may rent Units to non-owners provided owner demand for a resort/unit is reasonably predictable and owner reservations assured. All proceeds from such rentals shall accrue to the Club.
  5. Amendments. The Club Board may amend these guidelines from time to time in accordance with the Club’s Declaration and Bylaws. This can include the amendment of any fees or hours of operation listed in these Club Guidelines.
  6. Violations. Failure to abide by these guidelines or the terms and conditions of the Program could result in temporary or permanent suspension of Owner rights and privileges.
  7. Enforcement. The Resort Manager shall have full authority to implement these Club Guidelines and any local Resort rules. Vacation counselors shall have full authority to apply these Club Guidelines in the booking of reservations.
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