My 15 years servicing WorldMark Owners has taught me one irrefutable fact - Owners are fierce in their love of WorldMark. There’s rarely an instance when I’m asked what I do for a living that I don’t find the person asking is either an Owner or a friend or relative of an Owner, and furthermore, has a story to share with me of how WorldMark has changed their life. At the very least, WorldMark has allowed them to create priceless family memories and experiences.

Your Vacation Planning Center, Reservations, Owner Services, Travel and Exchange departments share a deep dedication to delivering exceptional customer service at each owner interaction. Service lives top of mind and is reinforced through continuous agent training, leadership training, WEST survey results and the new Wyndham At Your Service (WAYS) monitoring tool.

Agent Training - Regularly scheduled agent training keeps our teams updated on accurate resort and program information while focusing on delivering great experiences to owners.

Leadership Training - In addition to operational leadership training, we realize that taking care of our employees means taking care of our Owners. We encourage our employees to go above and beyond, and to do whatever it takes.

Wyndham Electronic Satisfaction Tracking (WEST) - This electronic survey is much more comprehensive than the surveys of the past and allows Owners to share service experiences directly with management.

Wyndham At Your Service (WAYS) WAYS - Allows supervisors to monitor calls according to specific criteria and enables them to expeditiously resolve any service issues or concerns.

At all levels of WorldMark, we embrace and commit to deliver these service values to you, our Owners: Be Respectful, Be Responsive and Deliver Great Experiences Every Day. We live these values internally as well, with a keen awareness that the culture will extend to each and every guest interaction.

Your feedback is vitally important and enables us to deliver an excellent experience with every phone call or email. Please be certain to complete your WEST surveys – for both your vacation planning experiences and your resort stays – as your feedback allows us to consistently improve the service we provide you, our most important assets, our Owners.